Frequently Asked Questions


How can I access the content on AshtonLive.com?

To access your content, simply follow these steps:

  1. Visit our ashtonlive.com website and log in to your account.

  2. Scroll down to "My Library".

  3. Select the CPD (Continuing Professional Development) you wish to watch.


How can I purchase a new livestream offer?

To purchase a new livestream, simply follow these steps:

  1. Log in to your account.

  2. Click "watch here" on the featured livestream offer at the top of the Video Catalogue page.

  3. Click on the blue title to the right of the video which includes the price of the seminar.

  4. Follow the prompts on the checkout screen to complete your purchase.

 

How can I purchase a recorded Video On Demand (VOD)?

To purchase a VOD, simply follow these steps:

  1.  Log in to your account.

  2. Scroll down to the “CPD Seminar Videos” section. Click on the title of that section to explore all of our recorded seminars.

  3. Select the video you are interested in and click on the blue title to the right of the video which includes the price of the seminar.

  4. Follow the prompts on the checkout screen to complete your purchase.


Where can I find my invoice history?

For your convenience, your invoice history is available in your account on AshtonLive.com.

  1. Log in to your account.

  2. In the top-right corner, click on "Your Account."

  3. Navigate to the "Purchases" tab.

  4. Your invoice history will be displayed underneath the Payment Method section.


Your Library: Videos are added automatically to this section when you purchase CPD Seminars.

 

Your Favorites: When watching a CPD seminar click on the heart shaped icon “add to favorites”, underneath the video, to add the video to your Favorites section.


What should I do if I encounter any issues or need further assistance?

If you encounter any issues or require further assistance, don't hesitate to reach out to our support team at support@ashtonlive.com. We are here to help and ensure you have a seamless experience on our platform.